EuroBet - First Impression

Joining EuroBet is a more complicated process than it should be. There are various title screens before you can actually sign up. Once I got past these screens some form of technical problem resulted in me being given a different username to the one I entered. Furthermore, a minimum initial deposit of 15 pounds and an unusual demand of faxed photo ID for credit card deposits, got EuroBet off to an unconvincing start.

EuroBet is clearly aimed at a European audience, a fact illustrated by the presence of sports like handball. There are a wide variety of languages, although the degree of implementation is somewhat mixed. There is a particular focus on Scandinavian events, which for some users may make up for the rarity of coverage of events like rugby and football.

EuroBet - Getting Down to Business

The user interface of EuroBet is a mixed bag. Account details are always readily available from a convenient drop-down menu, but actually placing a bet seems quite an involved process. The EuroBet site itself is stylishly designed and is easy on the eye. However with no menu bar down the side, players generally have to find what they're looking for from the long-winded "all sports" page. Once you find the event you are betting on, the slip is complicated enough that many first time gamblers at EuroBet will feel confused. Unfortunately, there is no help available on that page to clarify matters.

Experienced online gamblers, however, will be impressed with EuroBet 's large range of bets available on any particular event. Triples, combination bets, half-time predictions and handicap bets are easy to place. Filling in the slip is a simple two-step process once you understand what is going on. EuroBet 's online casino is also extensive and features virtually any game an online gambler could want or need. EuroBet also features a "play for fun" mode that allows insecure beginners and cash-strapped veterans to enjoy all the fun of casino gaming without the stakes.

EuroBet Customer Service

For those in need of further explanation, a EuroBet helpline and email service is available from 9am to 6.30pm UK time. The service is prompt, although the representatives had to go away to find help on simple questions like "When was the site founded?" and "What is the maximum bet on football?"

The latter question resulted in the correct, but still rather bizarre, response that overnight there are tight betting limits of, for example, 50 pounds on horses and 99 pounds on football. During the day, all large bets are confirmed individually. This gives the impression of EuroBet as an organization which is either running on low margins, or which isn't as large as it is made out to be. Considering that the odds are no better than and sometimes are worse than its major rivals, you begin to wonder what is going on.

EuroBet Bottom Line

EuroBet's service generally seems to be reliable. The variety of types of bets available (albeit on a limited amount of sports), combined with a few obscure sports and a wide choice of languages, will only secure a minority audience. Issues such as ease of use and value for money prevent it from currently mounting a serious challenge to the big boys.